Frequently Asked Questions

If your purchase was made within the past 2 hours, you can update your shipping address or quantity of your order by going to your My Account page and clicking "Edit order" next to this purchase.

After 2 hours, we cannot update this information, but if your order is shipped by UPS, you may be able to make any necessary changes with them directly using UPS My Choice.

Sorry to hear you're having trouble using our mobile app! Try uninstalling from your phone or mobile device completely and then re-installing the app. It's free, so you can download it as many times as you need.

First, check your email spam folder. If our emails are ending up there, add us to your address book or safe sender list so our emails get to your inbox. Learn How!

Otherwise, double check your Email Subscriptions in your account.

With Free Shipping, Free Returns, and a new shopping cart on our full website, Your Store is making it easier than ever to buy amazing products at a great value.

Always be sure to check the deal's Fine Print to see which shipping and return options are available for a particular item.

As a rule, large, oversized items and those delivered by special or white glove carriers do not qualify for Free Shipping or Free Returns. Oversized furniture $199 and up is subject to higher shipping costs, which are added to your order at checkout. An item is considered oversized if it weighs more than 150 lbs., its longest side is more than 105 inches, or its girth is more than 165 inches. Girth = longest side + (width x 2) + (depth x 2).